Service
 
We view every customer as a customer for life and instill this philosophy in our employees to assure the complete satisfaction of every shopper. We continually evolve to satisfy the insatiable appetites of computer and electronic lovers everywhere and work around the clock to bring our customers with the latest and hottest products on the market at the most affordable price.  With warehouse and retail locations in California and Virginia, www.buypegasus.com will get you your products fast. In fact, 98% of our orders ship same-day.

Products
 
www.buypegasus.com loyalists are accustomed to first-class service and the best values on the web. That is because we are experts on delivering the freshest technologies available and are in tune to what's hot and what's not. Our reputation, experience and keen industry insight permit us to negotiate the lowest possible prices on the Net. We stock the most in-demand products and encourage patrons to recommend merchandise to supplement our vast selection. If you have a suggestion you would like to share with our team, please let us  know.  We greatly appreciate your valuable input.
 
Frequently Asked Questions:
 
Guarantee:
All products from Pegasus Computer Center come with our unconditional 30 days exchange warranty. If you have received a damaged or defective product we will promptly send you a replacement, after the return of the damaged or defective product. For all exchanges please e-mail or call us for an RMA number. RMA numbers are valid for 10 days from the time of issuance to ensure that the same item is available for exchange. All products must be returned in like-new condition, including original packaging, all documentation and accessories. All related fees (shipping & return shipping fees) are NON-REFUNDABLE. To ensure your overall satisfaction while visiting our website, we promise that you will not be charged any additional shipping or handling fees for replacement items or products shipped from www.buypegasus.com to you.

Returns and Refunds:
All Return Merchandise must be accompanied with an Authorization (RMA) number issued by Pegasus Computer Center. RMA numbers must be obtained no later than 30 days from the date the product was shipped. After 30 days, all product returns must be handled directly by the manufacturer or warranty provider. RMA numbers are valid for 10 days from the time of issuance. All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts. www.buypegasus.com will not accept items that have been physically damaged or misused. All chipped and burned CPUs are considered physically damaged and are not eligible for replacement or refund. All returns must be shipped freight prepaid. All related fees (shipping & return shipping fees) are NON-REFUNDABLE. 15% restocking fee will be applied to all refunds. No refunds will be given after 14 days on all products from the original purchase date. *There are no refunds on the following items: *CDR/RW Media *Digital Camera & Accessories *DVD-RAM/RW *Open-Box and refurbished Products *Opened DVD-R/RAM/RW Media *Software *Printer & Accessories *Projectors *Lamps & Accessories *Server & Server related products | *Handhelds/PDAs *Special Order Items. Please allow 1-2 weeks for all refunds.

Can I pay by Check, Money Order or Cashiers Check?
Yes. Money Orders or Cashiers Check, Currently we DO NOT accept: CHECKS

Please include the Item Number, product description and shipping
information. You will receive a UPS or USPS tracking number via e-mail after your product has been shipped.

Can I pay using PayPal?
We gladly accept PayPal. If you're not already a PayPal member, signing up for PayPal is easy! It takes two minutes.  To learn more, or to get started, visit PayPal's website at: www.paypal.com. Once you have joined PayPal, you can send your payment by entering our e-mail address in the "Recipient's E-Mail" field on the "Send Money" tab of PayPal. Please send payment to our account name: pegasuscomputer@aol.com Please make sure you supply us with all the information we'll need to properly ship your item! Payment must be confirmed.

Can I pay using a credit card over the phone?
Currently we do not accept phone, fax or email orders.

What other methods of payment do you accept?
We accept Paypal, VISA, MASTER, DISCOVER credit cards, cashier's checks and money orders

Can I pay by C.O.D.?
Sorry, we do not accept C.O.D. payments at this time.

If I pay with PayPal -- will you ship to an unconfirmed address?
Sorry, we will not ship to unconfirmed addresses as a general rule. Please contact us for further details. If you have any questions about how to confirm your address, please visit PayPal's help center.

Do you ship internationally?
YES, Please check the list of countries which we currently ship to during checkout. 

What happens after I have paid for my item?
Orders are normally processed each day Monday thru Friday. Usually, if your payment is received after 3:00 P.M. E.S.T. or on a weekend, it is processed on the next business day. Within hours of processing your order, we pick out the items you have selected and prepare them for shipment. Once shipped (usually within 24-48 hours of confirmation of your payment) we then e-mail you a UPS or USPS tracking number. You may view the shipping status of your order by visiting www.ups.com or www.usps.com and entering your tracking number.

What shipping methods do you have available?
We ship all of our items via UPS and USPS

When can I expect my order to arrive?
After your order has been processed and shipped, UPS ground and USPS First Class Mail usually takes 1-6 business days to deliver, UPS 3 Day Select and USPS Priority Mail usually takes 2-3 business days to deliver. If you need your item faster (or even overnight!), expedited shipping is available at an additional cost. Please feel free to contact us for express shipping quotes

How much are the shipping fees?
The shipping fees for all of our products are clearly stated on the checkout page. The fees cover UPS Ground, Next Day, Second Day, 3 Day Select, USPS First Class, Priority, International Airmail Letter, Global Priority Mail with insurance for the full value of the product.

What do I do if my package was lost or damaged?
If a package arrives damaged, please hold onto the merchandise and all packing materials until advised otherwise by UPS or USPS. You may call UPS Customer Service at 1-800-PICK-UPS (1-800-742-5877), your local Post Office and contact us immediately. If your shipment does not arrive when anticipated, you must also contact UPS Customer Service and our offices immediately. 

Wholesale / Volume Discounts?
www.buypegasus.com provides special volume discounts to Resellers, Corporations, Schools, State, Federal and Local Goverment Institutions.  Please call us at 703-497-5800 or email us at: sales@buypegasus.com for a price quote.  A minimum purchase amount of $500.00 is required per order.

I still have a question. How can someone assist me?
If you have any additional questions or comments please don't hesitate to contact us. We try to answer all e-mails within 24-48 hours. You may also call us at 703-497-5800 or email us at: sales@buypegasus.com Our office hours are Monday thru Saturday: 10:00 A.M. to 9:00 P.M. , Sundays 11:00 A.M to 6:00 P.M  Eastern Time, exclude holiday hours.